Frequently Asked Questions
What size should I choose?
We recommend checking our size guide before ordering. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.
Do your heels run true to size?
Most of our styles fit true to size, but some designs may vary slightly depending on the model. Each product page includes specific fit notes.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times depend on your location but usually take between 3–7 business days within Europe.
Do you offer returns?
Yes, we accept returns within 14 days of delivery. Items must be unworn, in original condition, and returned in original packaging.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to make changes. Please contact us as soon as possible.
Are your products comfortable for long wear?
Our heels are designed with both elegance and comfort in mind, using carefully selected materials for better wearability.
How can I contact you?
You can reach us anytime via our contact page or email. We aim to respond within 24–48 hours.
Have a question
Please allow 7 - 10 business days from the time your package arrives back to us for a refund to be issued.
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